Returns & Exchanges Policy

We want you to be completely satisfied with your purchase. That's why we offer a straightforward Returns & Exchanges Policy for defective products and qualifying exchanges. Please review the details below.

Eligibility

- Timeframe: All returns and exchanges must be requested within 14 days of delivery.

- Condition: Products must be unused, in original condition, and include all original packaging.

- Non-Returnable: We do not accept returns or exchanges for change of mind or custom orders.

Defective Products

If your product arrives defective or damaged:

1. Contact us immediately via email at contact@dishyshield.com or our contact form with:

- Your order number.

- Clear photo proof of the defect/damage.

2. Once verified (typically within 24-48 hours), we'll process a full refund or replacement at no cost to you.

3. No need to return the item unless requested.

Exchanges

For non-defective exchanges (e.g., wrong model ordered):

1. Ship the item back to us in its original undamaged state and packaging.

2. We'll cover return shipping only if the exchange is due to our error (e.g., wrong item sent).

3. Once received and inspected (within 3-5 business days), we'll ship your new item free of charge.

*Last updated: October 30, 2025*

*Policy subject to change without notice.*

**Thank you for shopping with us!** 🎉